Store Manager-Palo Alto, CA
About the Role Essential Functions:
- Act as the Brand Ambassador by embracing the company culture to develop and cultivate productive and profitable relationships with clients and our communities
- Motivate and engage the store team by setting clear goals and expectations to achieve objectives and contribute to the overall success of the store
- Provide exemplary client service to create a customer-centric, friendly retail environment that fosters loyalty within our communities
- Proficient in business acumen to effectively make business decisions
- Manage store operations and ensure all aspects run efficiently to create a profitable and productive business
Additional Job Responsibilities:
- Manage all aspects of the business, including hiring, scheduling, training, merchandising, loss prevention, customer service, expenses, payroll, and inventory management
- Create and maintain a culture of kindness that is client and team focused
- Recruit and hire top talent
- Train and develop teams on selling skills, product knowledge, and operations.
- Conduct performance appraisals and coach in the moment to maximize sales and motivate the team
- Strategize and implement a client outreach plan, utilizing clienteling tools
- Effectively use the POS system to provide exemplary service
- Partner with community organizations and charities to host store events and trunk shows, continuing to build a reputation of being a local and loyal retailer
- Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions for the client
- Hold team accountable for achieving goals
- Monitor sales trends and execute plans to maximize sales within the store
- Effectively communicate needs of the business with the District Manager and store teams
- Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and build productive relationships
- Respond to customer questions, inquiries, and concerns to resolve all issues in a timely manner
- Communicate and execute all direction from Retail Operations and the Corporate Office
- Plan and prioritize the workload and ensure the customer is the top priority
- Merchandise the sales floor to maximize sales while adhering to visual directive and standards
- Maintain a clean and organized store to ensure a great place to work and shop
- Partner with District Manager and Human Resources on employee relations issues and performance issues to ensure they are handled in accordance with company policy
- Adhere and enforce company policies and procedures and standards of professionalism
- Lead by example and maintain the highest level of integrity at all times
What we are looking for Skills & Requirements:
- 3+ years of retail management preferred
- Bachelor’s degree or equivalent experience
- Strong management and leadership skills
- Strong analytical and problem-solving skills
- Team player with strong communication and interpersonal skills
- Proven track record in achieving sales goals and takes accountability for results
- Positive and self-motivated
- Consistently demonstrates accountability, reliability, and professionalism
- High energy and results-driven
- Adapts positively to change
- Ability to multi-task while keeping the customer the top priority
- Able to work various shifts, including weekends and holidays
- Comfortable standing for long periods of time; must be able to lift up to 30 pounds
Equal Opportunity J.McLaughlin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.