General Manager
Job Description
Looking to combine work, fitness, and fun? Working at Our Company is more than a job; it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Our Company an amazing place to work. We are looking for energetic individuals who want to work at a fun, high-paced gym. If you are that person, then Our Company wants you! Benefits/Perks:
- Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment, and more
- Competitive compensation plan plus bonus potential
- Complimentary CPR/AED re-certifications
- Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others
- Complimentary gym membership
- Discounts on services, products, and much more!
General Manager Responsibilities:
Administration/Organization:
- Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club and company
- Communicate and implement company policies and procedures to employees
- Encourage staff to work as a team and be productive
- Illustrate an ability to make decisions
- Recruit and hire the highest possible caliber of staff
Sales/Revenue Management:
- Demonstrate the ability to lead, motivate, and manage the sales team
- Achieve desired sales and net membership goals
- Achieve desired revenue goals through the leadership and motivation of employees
- Implement and support company programs and promotions to help generate new sales leads for optimum new membership growth
- Ensure that the sales team maintains proper tracking forms and daily leads
- Ensure that all promotions are effectively communicated to the sales team and all other appropriate staff
- Ensure ongoing prospecting and generation of leads through membership advisors' efforts versus reliance on company marketing
- Review sales-related written communication such as proposals, letters, and promotional pieces for effectiveness, spelling, accuracy, and distribution
- Ensure the Sales Manager facilitates weekly sales meetings with Membership Advisors to discuss and review current strategies, promotions, prospecting, and plans of action
- Ensure that the sales staff has a high level of knowledge about the club's programs, facilities, and equipment
- Ensure sales planners are completed and percentages are analyzed
- Emphasize the importance of sales staff involvement in the community and neighborhood businesses
Personal Training/Revenue Management:
- Achieve desired personal training revenue and session production goals
- Facilitate integration of personal training products into point-of-sale presentations to maximize the number of orientation sessions scheduled and packages sold
Operations:
- Coordinate and work within the company’s support functions of Fitness, Sales and Marketing, Accounting, and Information Technology
- Support personnel-related problems or difficulties by following company procedures and documentation
- Resolve member complaints in an expeditious and tactful manner following company procedures and documentation
- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to members
- Ensure the club meets standards for cleanliness, maintenance, safety, security, and physical plant operations
- Ensure visible maintenance items are repaired promptly, proper signage is posted, and if possible, out-of-service equipment is removed from the floor
- Reinforce to staff that cleanliness is everyone’s responsibility, not just the maintenance staff
- Assist in the processing/submission and approval of payroll
Financial:
- Implement a “recovery plan” when locations are not achieving desired financial results
- Exhibit an understanding of budgets and income statements
- Establish controls of expenses and purchasing of club supplies
- Display an ability to keep expenses at or below budget
- Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget
Leadership/Motivation:
- Serve as a role model for employees
- Communicate effectively by holding weekly and individual meetings with all key club personnel
- Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality working environment
Accountabilities:
- Implement and support company programs and promotions to help generate new sales leads for optimum new membership growth
- Oversee expense goals by managing payroll and general and administrative expenses
- Ensure that the clubs meet Our Company’s standards for cleanliness, maintenance, safety, security, and physical plant operations
- Keep current in knowledge of key competitors
- Conduct frequent walk-throughs
Measurement Standards:
- Successful management of all financial budgetary goals
- Ensure standards of club cleanliness and customer service excellence
- Demonstrate professionalism by leading by example
- Membership retention
- Timely completion of assigned tasks and projects
- Follow all policies and procedures in the Employee Handbook
- The above description may be subject to change or alteration at any time
Requirements:
- 4-year college degree preferred
- 4 years of club management experience preferred
Special Skills:
- Excellent written and verbal communication
- Creative management techniques
- Strong organizational skills
- Strong leadership skills
- Strong administrative skills
- Strong customer service skills
- Strong computer skills – Excel, Word