Area Supervisor
MISSION: The Area Supervisor will be responsible for managing operations for a portfolio of multifamily (apartment) communities within an assigned district. The Area Supervisor works alongside our frontline employees, splitting their time between recruiting/staffing, training and oversight of the remote workforce who service our communities. The main function of this role will be to ensure that day and nightly trash pick-up is completed per schedule to 100% satisfaction of our Clients! As we grow and bring on new communities, the Area Supervisor will also assist with the field team to ensure a successful rollout and service launch. BENEFITS OF THE ROLE · Company Truck provided · $30 monthly Phone Stipend when using personal phone · Competitive Wage; annual salary · Paid Time Off (PTO) eligibility 1st day of month following first 90 days · Eligible for company sponsored benefits (health, dental and vision) ESSENTIAL DUTIES & RESPONSIBILITIES: · Responsible for ensuring satisfactory completion of doorstep trash/recycling collection on all scheduled services in assigned area · Conduct on-site quality reviews of team and communities to ensure service is executed according to the standards of service and safety policies · Recruit/train/onboard new staff as well as provide continuing education as needed · Track payroll for area and submit to FQM bi- weekly for payroll processing · Monitor staff check in/out and overall time to completion using our proprietary technology · Organize and staff rollout/launch of service on new properties · Provide on-call support to workforce · Manage workforce inventory/supplies; including Butler Uniform, Tote Bags, Etc. · Work collaboratively with other business units as required to serve customer · Must be able to lift up to 25 lbs · Area Supervisor will be required to work as a team with the Field Quality Manager, to ensure there is coverage for the weekend properties · Sunday-Thursday ; 5pm start time · Other duties assigned
**REQUIRED EDUCATION & EXPERIENCE:** · High school diploma or equivalent, AA degree preferred or workforce experience · Experience managing a remote workforce of up to 50 who work 5-7 days a week; roughly 2-3 hours per day · Basic employee relations experience as it relates to hiring and management · Experience in multi-site operations · Experience providing customer service · Excellent oral and written communication skills **THOSE THAT ARE MOST EFFECTIVE IN THIS ROLE EXHIBIT THE FOLLOWING BEHAVIORS:** · Strong planning, time management and organizational skills · Strong work ethic and quality improvement orientation · Ability to build trust and rapport and effectively communicate with co-workers, employees and customers · Self-motivated and resourceful · Ability to work independently · Able to self-manage with some supervision · Collaborative/team player · Embody our core values: Building leaders; Always branding; Create a Fun, Safe, and Winning Team; Listen, fulfill & delight