General Manager-Moving Experience
About the Role: As the General Manager, you will own full P&L responsibility, drive operational performance, and lead a team of managers, captains, and associates to deliver 5-star service every day. You will play a critical role in team development, sales execution, safety, and culture. This is a hands-on leadership position for someone who thrives in a fast-paced, service-based business.
What You’ll Do:
Leadership & Team Development • Recruit, hire, train, and retain top talent across frontline and leadership roles • Coach, mentor, and hold team members accountable to performance expectations • Foster a positive, high-energy culture aligned with our core values Operations & Execution • Oversee daily operations to ensure job readiness, routing efficiency, and excellent client experience • Manage fleet maintenance, equipment, supplies, and inventory • Drive compliance with safety standards, company policies, and regulatory requirements Sales & Customer Experience • Ensure high conversion rates on inbound estimates and outbound sales follow-up • Oversee delivery of white-glove customer service on every job • Lead by example in handling high-priority clients and complex jobs Financial Management • Own and manage the P&L, including revenue targets, COGS, labor, and overhead • Monitor KPIs and implement improvement strategies to maximize profitability • Forecast staffing needs and schedule effectively to match demand Growth & Strategy • Collaborate with marketing and BD teams to grow local brand awareness and lead flow • Identify and pursue B2B and referral opportunities • Drive continuous improvement in processes, tools, and team performance Performs other duties as assigned.
What You Bring:
Experience • Must have Moving experience • 3+ years of leadership experience in operations, logistics, or service-based industries • Proven success in managing teams and driving performance • Strong business acumen with experience in budgeting and P&L management • Excellent communication, decision-making, and conflict-resolution skills • High level of personal accountability and professionalism • College degree preferred but not required • Must have Moving experience