Senior Sales Manager
Senior Sales Manager
The Senior Sales Manager is a senior leadership role responsible for the strategic direction, performance, and evolution of a high-volume Sales & Loyalty Center (SLC). Reporting to the SLC Director, this leader owns the end-to-end sales operating model, including strategy development, execution, talent leadership, and performance optimization across a large, distributed sales organization. This role is accountable for delivering revenue growth, operational excellence, and a differentiated client experience while serving as a trusted partner to executive leadership, franchise stakeholders, and cross-functional teams. nearshore The Senior Sales Manager will lead through influence, data, and disciplined execution, while building a high-performance culture grounded in accountability, coaching, and continuous improvement.
Key Responsibilities
- Serve as a strategic advisor to the SLC Director, co-owning sales vision, annual operating plans, revenue targets, and multi-year growth strategy.
- Provide executive leadership to a multi-layered sales organization, including Sales Managers, Coaches, and large-scale remote sales teams.
- Establish and govern enterprise-level performance metrics, forecasting models, and reporting cadences to drive predictable revenue outcomes.
- Lead the design and continuous optimization of sales processes, operating rhythms, and governance frameworks to support scale and efficiency.
- Partner with Operations, Training, Technology, and Analytics teams to modernize sales enablement, coaching, and performance management.
- Leverage advanced data, AI, and sales technology to improve conversion, productivity, and customer outcomes.
- Oversee sales workforce planning, labor modeling, and budget management, ensuring alignment with P&L and growth objectives.
- Drive talent strategy across the sales organization, including executive-level hiring, leadership development, succession planning, and retention.
- Lead change management initiatives related to growth, market expansion, organizational maturity, and evolving business needs.
- Ensure compliance, quality assurance, and risk management standards are consistently upheld across all sales operations.
- Represent sales leadership in executive forums, delivering clear insights, recommendations, and performance narratives.
Executive Qualifications
- 5+ years of senior leadership experience within a high-volume, complex call center or sales organization.
- Demonstrated success leading large, distributed sales teams of 100+ professionals across onshore and nearshore environments.
- Proven experience supporting franchise, multi-unit, or multi-location sales ecosystems.
- Deep expertise in consultative, omni-channel sales models.
- Strong record of driving sustained revenue growth, conversion improvement, and operational efficiency.
- Experience applying AI, analytics, and sales technology at scale to transform performance.
- Financial acumen, including P&L oversight, labor forecasting, and budget management.
- Executive-level communication skills with the ability to influence senior stakeholders.
- Highly strategic, data-driven, and operationally rigorous leadership style.
- Demonstrated ability to lead through complexity, ambiguity, and organizational change.