Internal Communications, Senior Specialist
Job Purpose: The Senior Specialist in Internal Communications plays a vital role in supporting various teams within the organization in creating, disseminating, and evaluating the impact of content aimed at internal employees. This role necessitates a strong grasp of maintaining a consistent internal communication rhythm that addresses the needs of stakeholders across different levels, from top executives to Sales and Human Resources. The primary objective is to facilitate the sharing of business insights, enabling employees to comprehend how their efforts contribute to the company's growth while fostering a connection to the organizational culture, thereby aiding in talent retention and development. This position is entirely remote, with occasional travel requirements of up to 10%. Responsibilities Essential Duties: Assist in crafting internal communications across various platforms such as email, social media, video, and the intranet, aimed at informing and engaging internal associates on company events, growth initiatives, leadership activities, employee engagement initiatives, and relevant issues. Support the creation and distribution of internal newsletters, flyers, and social media content to bolster the company's employer brand. Take ownership of developing content for quarterly town hall meetings, including executive presentations and toolkits to empower managers as effective communicators, ensuring that employees are engaged with the company's mission and strategic priorities. Manage the internal communication editorial calendar and coordinate with other departments to ensure alignment with their respective calendars, repurposing content when necessary. Facilitate collaboration among cross-functional teams to ensure coherence in messaging across internal and external communications. Collaborate with Corporate Social Responsibility (CSR) and Diversity, Equity, and Inclusion (DEI) teams to support annual communication initiatives. Contribute to maintaining and updating content on the company's intranet portal, and establish key performance indicators (KPIs) to assess the effectiveness of internal communications. Possess and maintain proficiency in relevant tools and platforms required for successful communication deployment. Share insights, best practices, and processes to enhance the effectiveness and consistency of internal communications. Collaborate with external agencies as needed to deliver high-quality communication materials within established timelines. Perform additional duties as assigned. Knowledge, Skills, & Abilities: Demonstrated ability to work autonomously with a strong understanding of business requirements and minimal supervision. Capability to thrive in a matrixed environment and collaborate effectively with various departments to ensure alignment with business priorities. Proven track record of prioritizing tasks and meeting deadlines in a fast-paced environment. Excellent written and verbal communication skills, with the ability to simplify complex messages and tailor communication to different audiences and channels. Proficiency in Microsoft Office and project management tools, with strong creative thinking skills and experience in video and social media content creation. Effective organizational skills and the ability to manage multiple priorities simultaneously. Strong relationship-building skills and the ability to foster trust among colleagues. Ability to perform under pressure and adapt to changing demands. Openness to both positive and constructive feedback, with a commitment to personal development. Proficiency in Spanish is advantageous. Strong attention to detail and proficiency in proofreading. Experience with video editing and graphic design software, such as Adobe Creative Suite or Canva, is preferred. A commitment to maintaining high standards in all aspects of work, including quality, creativity, efficiency, and balance. Qualifications Minimum Qualifications: High School Diploma or GED At least 5 years of experience in organizing and executing events, including coordination of in-person and remote forums such as conferences and town hall meetings. 5+ years of experience with ecosystem services, including SEO, SEM, CRM marketing, and social media. Preferred Qualifications: Bachelor's degree in English, Journalism, Public Relations, or equivalent experience. Experience in producing outstanding communications within a corporate setting, collaborating with executive leadership and stakeholders. Exceptional skills in social media content creation. Physical Requirements: This role involves periods of standing, sitting, talking, hearing, and using hands and fingers to operate office equipment. Occasionally, reaching, stooping, or kneeling may be required. Salary and Benefits: Our salary and benefits package are designed to support your overall well-being. We offer a competitive salary range based on experience and qualifications, along with a comprehensive benefits package including health insurance, 401(k), disability, life insurance, paid time off, and voluntary benefits.