Assistant General Manager
About the job
We are on a mission to shape the future of the cannabis industry by creating leading marijuana-based therapies for patients and developing premium products for legalized adult recreational use. We are one of the largest and fastest growing multi-state, vertically integrated cannabis operators in North America. We’re on a roll and are just getting started!
**Assistant General Manager** should bring a culture of competence and compassion to our dispensary. The leadership team is at the heart of our unique patient and employee experience. As the Assistant General Manager, you will assist the General Manager with day to day dispensary operations. You will assist the manager and support employees to provide the best products and services to suit their individual needs and ensure efficient, courteous handling of patient requests, including sales, payment/service problem resolution, payments, and technical troubleshooting.
Essential Job Duties And Responsibilities
- Lead store opening and closing
- Provide employees with guidance and growth opportunities and ensure the collective is a positive work environment while maintaining productivity
- Demonstrate leadership and compassionate management
- Assist in the hiring, training and termination of employees while providing guidance
- Manage and delegate duties and responsibilities to staff and supervisors
- Act as a resource for team members strain and product knowledge
- Build trust with members, patients, and vendors
- Assist with managing accounts and petty cash
- Maintain the safety and security of all members and employees
- Protect guest, staff and assets from injury damage, or theft through prevention and rapid response
- Prepare for major incidents, emergencies, natural disasters and crises
- Stay abreast of all cannabis industry specific legislation, actions and enforcement
- Create, maintain and enforce controls and procedures that are in 100% compliance with all applicable authorities and requirements
- Support and maintain a functional network within the surrounding community with various entities (e.g., SFPD, District Liaisons, Community Benefit Districts “CBD”, Neighborhood & Merchant associations, etc.) to maintain our status as a well-intentioned and involved organization
- Assist with creating and maintaining work schedules that accommodates the needs of the organization and team members
- Provide employees with guidance and growth opportunities and ensure the collective is a positive work environment while maintaining productivity and profitability
- Engage to resolve escalated patient interactions and ensure patient concerns are solved efficiently, respectfully and promptly
- Partner with Inventory Manager to ensure the appropriate selection of salable products are available at all times
- Evaluate and review Team Leader performance and Team Member performance
- Represent the collective at community functions and meetings while maintaining professionalism and respect
- Ensure the collective’s reputation does not suffer negatively in any manner
- Ensure dispensary compliance with internal, local and state regulations
- Maintain a positive work environment conducive to trust and respect
- Ensure department equipment is functional and maintained
- Use discretion with sensitive and confidential security and business information
- Attend meetings as necessary
Basic Qualifications: - Prior retail management experience (2 years)
- Prior management experience leading large teams (1 years)
- Bachelor’s Degree in Business or equivalent in professional and life experience
Preferred Qualifications - Experience working in the medical cannabis industry highly desirable
- Experience working in the health & wellness industry highly desirable
- Proven ability to manage teams effectively and ensure excellence in training and performance
- Proficiency in G Suite (Google Drive, Google Sheets)
- Proficiency in Metrc (Cannabis Track and Trace Software) highly desira
- Background Check Requirement ***